This Privacy Policy applies to all personal information collected by Legacy FIeld Services (we, us or our) via the website located at www.legacyfield.com.au (Website).

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1. What information do we collect?

   The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:

   email address name phone number address

2. Types of information

   The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

   Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

   • whether the information or opinion is true or not; and

   • whether the information or opinion is recorded in a material form or not.

   If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

   Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

   Sensitive Information will be used by us only:

   • for the primary purpose for which it was obtained;

   • for a secondary purpose that is directly related to the primary purpose; and

   • with your consent or where required or authorised by law.

3. How we collect your Personal Information

   • We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.

   • We use different types of cookies and tracking technologies to analyze website traffic, remember your preferences, and improve your browsing experience. Cookies are small data files placed on your device that may, in combination with other data, be considered personal information.

   • We use different types of cookies including essential cookies for Website functionality, analytical cookies to improve user experience, and marketing cookies that may be set by third parties. These cookies are retained for up to 365 days and can be managed through your browser settings. Third-party cookies are subject to their respective privacy policies, which we encourage you to review.

   • We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.

   • Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

4. Purpose of collection

   • We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.

   • We customarily only disclose Personal Information to our service providers who assist us in operating the Website or in our business functions. Where we do so, we take reasonable steps to ensure that those service providers are contractually obligated to protect the Personal Information and comply with the Australian Privacy Principles, particularly regarding security and data handling (APP 11). This ensures that the information is safeguarded from misuse, interference, loss, unauthorised access, modification, or disclosure.

   • By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

   • You can manage your marketing preferences through your account settings or by contacting our Privacy Officer. We will process opt-out requests within 5 business days and maintain records of your preferences. Marketing communications will not exceed 4 messages per month, and each communication will clearly display preference management options. If you choose to opt-out, we will retain minimal Personal Information necessary to ensure compliance with your request.

5. Security, Access and correction

   • We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.

     We implement industry-standard security measures including encryption, access controls, and secure data centres to protect your Personal Information. When deletion is required, we use secure erasure methods including digital shredding and physical destruction of storage media. For digital records, we employ 365 day retention periods for active data and 7 years for archived data, after which automated purge protocols permanently remove the information using government-approved secure deletion standards.

   • The Australian Privacy Principles:

     1. permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and

     2. allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).

   • Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

6. Complaint procedure

   If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Privacy Officer and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Documentation and Response Timeline

   We will acknowledge receipt of your complaint within 7 business days and provide you with a reference number. Our privacy team will investigate your complaint and maintain detailed records of all communications and findings. We aim to resolve all privacy complaints within 30 business days. If additional time is required, we will notify you in writing. All complaint documentation will be retained for 6 months following resolution. If the matter requires escalation, our Privacy Officer will personally review your case within 7 business days of the escalation request.

8. Overseas Disclosure of Personal Information

   • Disclosure to Our Overseas Recipients (e.g., service providers)

   We will not disclose your Personal Information to recipients outside Australia unless:

   • We take reasonable steps to ensure the overseas recipient handles your information in accordance with the Australian Privacy Principles (APPs), particularly APP 8; or

   • One of the exceptions under the Privacy Act applies.

   We require our overseas recipients to adhere to contractual obligations to protect your Personal Information. In such cases, we remain accountable for any breach of the APPs by the overseas recipient.

   • Individual-Requested Disclosure and Consent

   If you expressly request us to disclose your Personal Information to a specific overseas recipient, we will not be required to take reasonable steps to ensure that recipient complies with the APPs, and we will not be liable for any mishandling of your information by that recipient. By requesting and consenting to such a transfer, you acknowledge that you will not be able to seek redress against us under the Privacy Act if the overseas recipient breaches the APPs.

9. How to contact us about privacy

   If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: info@legacyfield.com.au.